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Two sample chapters are available.
Table of Contents
Introduction
- What is a Brand …And Why You Need One
- Key Terms and Relationships
- Demystifying Integrated Marketing Communication
- An Interview With Don Schultz
- Essential Brand Concepts
- Four Steps to An Effective Brand Strategy
- Key People, Key Roles
- Strategies for Building Internal Support
- Step 1: Make a Promise That Matters
- Options for Differentiating Your Institution from Your Competitors
- An Interview with Jack Trout
- Elements of a Brand Portfolio
- Developing an Effective Brand Architecture
- Step 2: Communicate Your Brand Promise
- Developing Effective Brand Creative
- Step 3: Live Your Brand Promise
- Customer Experience Marketing
- Conducting Brand Research
- Step 4: Strengthen Your Brand Promise
- Extending Your Brand
- Marketing the Complex College or University
- Measuring Brand ROI
- Brand Dollars and Sense
- Hustle as Strategy
- Conclusion
Appendix A: Glossary
Appendix B: Bibliography
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